WearerTech customer privacy notice
Registered name: WEARERTECH LIMITED
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Telephone
0800 924 7414
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Health and safety information
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Call recordings
- Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We may collect and use personal information where it is necessary for the purposes of our legitimate interests, provided that doing so does not cause undue risk or harm to you. Our legitimate interests include: Providing and improving our products and services – We use personal information to deliver the goods and services you request, ensure they function as intended, enhance their performance, and tailor our offerings to your needs. Supporting and communicating with customers – This includes managing orders, responding to enquiries, providing customer support, and keeping you informed about updates directly related to your purchase or service. Ensuring quality, safety, and wellbeing outcomes – We process information to help ensure the comfort, safety, performance, and overall wellbeing benefits of our products for users. Running and developing our business – We use this information to operate efficiently, maintain accurate records, analyse product performance, and make informed decisions that support sustainable growth. We only rely on legitimate interests where we believe it benefits you, our organisation, or others without overriding your rights or causing harm. You have the right to object to this type of processing at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We may collect and use personal information where it is necessary for the purposes of our legitimate interests, provided that doing so does not cause undue risk or harm to you. Our legitimate interests include: Providing and improving our products and services – We use personal information to deliver the goods and services you request, ensure they function as intended, enhance their performance, and tailor our offerings to your needs. Supporting and communicating with customers – This includes managing orders, responding to enquiries, providing customer support, and keeping you informed about updates directly related to your purchase or service. Ensuring quality, safety, and wellbeing outcomes – We process information to help ensure the comfort, safety, performance, and overall wellbeing benefits of our products for users. Running and developing our business – We use this information to operate efficiently, maintain accurate records, analyse product performance, and make informed decisions that support sustainable growth. We only rely on legitimate interests where we believe it benefits you, our organisation, or others without overriding your rights or causing harm. You have the right to object to this type of processing at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Publicly available sources
- Market research organisations
- Providers of marketing lists and other personal information
- Suppliers and service providers
We only keep personal information for as long as it is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The length of time we retain information depends on the nature of the data and the purpose for which it is used. In general:
- Account and contact information is kept for as long as your organisation maintains an active relationship with us and for up to 2 years afterwards, to maintain accurate records and to handle any potential queries or disputes.
- Order, purchase, and transaction records are retained for 6 years to meet tax, audit, and compliance obligations.
- Marketing information (such as email preferences or engagement data) is retained until you withdraw consent or opt out of marketing communications, or after a period of inactivity.
- Website usage data is kept for a limited period necessary for analytics, security, and website performance.
- Recruitment information is typically retained for up to 2 years after the recruitment process.
When information is no longer required, we securely delete it or anonymise it so it can no longer be associated with an identifiable individual.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint